Returns & Exchanges
At Pet Shop, we want your furry friend to look their best in our latest fashion collections, so we offer a hassle-free 30-day return policy for all unworn apparel and accessories. If the fit isn't perfect or the style isn't right, we are here to help you find the perfect replacement.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the clothing is free of pet hair and signs of wear.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing